Project CoLove
[24]7 Customer Philippines Inc.
Project CoLove
[24]7 Customer Philippines Inc.
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[24]7.ai has been in the customer service industry
since 2006 and has since fostered collaboration
between its employees. When the pandemic started
in early 2020, they created a campaign to enhance
the company’s culture of family and belongingness
despite the distancing protocols. At its core, they
urged that by following the COVID-19 policies, they
not only keep themselves safe but also everyone else
around them.
Part of [24]7.ai’s quick response is to form the
Business Continuity Plan (BCP) Team to mobilise and
build on-site accommodation for those staying at the
sites. In addition, employees who opted to go home
daily were provided with a door-to-door shuttle
service through the Emergency Transportation
System (ETS), ensuring their safety to and from
work. This service continued 16 months from when
the lockdown started. It has catered to more than
12,000 employees and 300,000 ETS trips.
[24]7.ai also leveraged its strength in technology to
provide a seamless experience to the employees.
They created an app to cater to employees’
accommodation and transportation scheduling
requirements and made an in-house Daily Health
Declaration Survey Form for government tracing
requirements. The company also ensures the
health and safety of employees by having all
Metro Manila sites Safety Seal certified and
compliant with the Health and Sanitation protocols
set by the government. [24]7.ai CoLOVE places
prime importance on the well-being of its people,
professionally and personally.
Highlights
- [24]7.ai CoLOVE - is an internal campaign using wordplay on collaboration and love, emphasising the strength and hope brought about by teamwork and community.
- Under the campaign, the company CoLOVE(borated) with the Makati LGU and medical provider, Lyfmed to help employees get COVID-19 jabs with ease and convenience at the company’s [24]7.ai Plaza site.
- Organised wellness programmes such as complimentary vitamins and facemasks, webinars on mental health, and 24/7 nurse rounds to ensure the welfare of the employees.
- Employees’ fears and overall behaviour and attitude towards the pandemic have been assuaged through constant communication, transparency, coaching, and proper education.
Your best asset is your people, so make sure to anchor your every decision to your employees’ well-being.
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Back to Innovators
[24]7.ai has been in the customer service industry
since 2006 and has since fostered collaboration
between its employees. When the pandemic started
in early 2020, they created a campaign to enhance
the company’s culture of family and belongingness
despite the distancing protocols. At its core, they
urged that by following the COVID-19 policies, they
not only keep themselves safe but also everyone else
around them.
Part of [24]7.ai’s quick response is to form the
Business Continuity Plan (BCP) Team to mobilise and
build on-site accommodation for those staying at the
sites. In addition, employees who opted to go home
daily were provided with a door-to-door shuttle
service through the Emergency Transportation
System (ETS), ensuring their safety to and from
work. This service continued 16 months from when
the lockdown started. It has catered to more than
12,000 employees and 300,000 ETS trips.
[24]7.ai also leveraged its strength in technology to
provide a seamless experience to the employees.
They created an app to cater to employees’
accommodation and transportation scheduling
requirements and made an in-house Daily Health
Declaration Survey Form for government tracing
requirements. The company also ensures the
health and safety of employees by having all
Metro Manila sites Safety Seal certified and
compliant with the Health and Sanitation protocols
set by the government. [24]7.ai CoLOVE places
prime importance on the well-being of its people,
professionally and personally.
Highlights
- [24]7.ai CoLOVE - is an internal campaign using wordplay on collaboration and love, emphasising the strength and hope brought about by teamwork and community.
- Under the campaign, the company CoLOVE(borated) with the Makati LGU and medical provider, Lyfmed to help employees get COVID-19 jabs with ease and convenience at the company’s [24]7.ai Plaza site.
- Organised wellness programmes such as complimentary vitamins and facemasks, webinars on mental health, and 24/7 nurse rounds to ensure the welfare of the employees.
- Employees’ fears and overall behaviour and attitude towards the pandemic have been assuaged through constant communication, transparency, coaching, and proper education.
Your best asset is your people, so make sure to anchor your every decision to your employees’ well-being.
