Cathay Vision Experience (CVX)
Cathay Life Insurance
Back to Innovators
Cathay Life Insurance has been
established for nearly 60 years with
360 service locations in Taiwan.
Since COVID-19 becomes a turning
point, Taiwan’s Financial Supervisory
Commission promotes the relaxation
of law that customer experience
can be transformed into remote
insurance.
Cathay Vision Experience, known as
CVX, is the first remote insurance
business approved in Taiwan. It
combines video and online signature
technique linked with Cathay Life
Apps to set up a unique, easy-touse,
and safe platform. Customers
can use the internet access on their
mobile phones to meet their agents
online and complete all kinds of
insurance requirements. Besides, CVX
is built on strict information security
and recorded each process of online
service to protect transaction safety.
Since the launching of CVX, over 90%
of customers surveyed said that
they are satisfied with time-saving
and immediate service. With the
trend of remote Insurance, Cathay
Life’s agents are well equipped with
knowledge to provide professional
and convenient service anywhere
and anytime.
Highlights
- CVX is the first remote insurance approved in Taiwan, its distinguished feature is an all-inclusive remote insurance service, including purchasing insurance, personalised policy, change of policy, payment application, and insurance claim.
- It combines video and online signature technique linked with Cathay Life Apps to make immediate connection between Cathay Life insurance, agents and clients.
- The App enable clients to see progress of application, check the protection gap, and deal with insurance requirements.
- CVX is built on strict information security and all electronic documents after signing with non-tampering and encrypted transmission to core system.
- Cathay Life Insurance agents are well equipped with knowledge to provide professional and convenient service. Over 80% agents have provided clients services on CVX.
InsurTech, Happiness Get-Smart, Simple and Safe
